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Marmo's avatar
Marmo
Joining in
2 years ago

1GB Upgrade Question

Hi all, I upgraded to 1GB from M250 via the Virgin Website on Jan 15th so it's not been activated yet but I'm wondering if I'll automatically be sent a Hub 5.0. There wasn't any mention of it in the confirmation email. I currently have a Hub 3.0.

Thanks,

Andy

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    The Hub3 is not capable of 1GB - you will be sent a Hub4 (probably) or a Hub5 (possibly).  Is anything showing in your online account regarding this?   Or try calling in to chase up where its at

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Marmo 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.