This is also impacting me. Please could someone message as per the others and help. It’s worked with no issues for many years and I just noticed this today. Thanks.

Hi VMCdavid thanks for getting back to me privately. This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. RegardsLee_R

Hi Tom1330 👋🏼. Thank you for posting and welcoming you back onto the community forum 😊. Sorry to see your web safe parental control is not working ☹. Please can you confirm if you are receiving any error messages? If so are you able to provide a screenshot of the error.

No error messages. I have the same as the rest on this thread. The settings say they are on but if I actually go to a website that should be blocked, nothing is blocked. in terms of an error I could send you a screen shot of a gambling website, school cheating, or pornography website to prove the error is that what you meant. Maybe best to DM.

Thank you for your reply tom1330, We can certainly take a look into this for you, I will pop you over a PM and we can go from there, keep an eye out for the little envelope 👀📩Thanks,Zoie

Hi, I am having the same issue. Parental controls are on but not blocking content. Please help.

Re: Web Safe Parental Control Not Working | Virgin Media Community

16 Replies

Arissa_H
Forum Team
2 years ago
Hi Tom1330 👋🏼.

Thank you for posting and welcoming you back onto the community forum 😊.

Sorry to see your web safe parental control is not working ☹.

Please can you confirm if you are receiving any error messages? If so are you able to provide a screenshot of the error.
- tom1330
  Joining in
  2 years ago
  No error messages. I have the same as the rest on this thread. The settings say they are on but if I actually go to a website that should be blocked, nothing is blocked.
  
  in terms of an error I could send you a screen shot of a gambling website, school cheating, or pornography website to prove the error is that what you meant. Maybe best to DM.
  - Zoie_P
    Forum Team (Retired)
    2 years ago
    Thank you for your reply tom1330,
    We can certainly take a look into this for you, I will pop you over a PM and we can go from there, keep an eye out for the little envelope 👀📩
    Thanks,
    Zoie
gkbarnes
Joining in
9 months ago
Hello. I have the same problem as well. Please can someone help. Thank you.
- Ashleigh_C
  Forum Team
  9 months ago
  Hello there gkbarnes and Hazza338
  
  I am so sorry to hear that you are both facing this issue with your service and thank you for posting to the community forums.
  
  Can I ask if either of you are seeing an error message at all when you are trying to access sites? Are you trying to add or disable web safe?
  - Hazza338
    Tuning in
    9 months ago
    No error message. Adult sites work fine when 'child safe' used to block them. I want them blocked.
    Web safe/ child safe is enabled.
legacy1
Alessandro Volta
9 months ago
change DNS on the given device to 1.1.1.3 or 1.0.0.3