Forum Discussion

tom1330's avatar
tom1330
Joining in
2 years ago

Re: Web Safe Parental Control Not Working

This is also impacting me. Please could someone message as per the others and help. Itโ€™s worked with no issues for many years and I just noticed this today. Thanks. 

16 Replies

  • Hi Tom1330 ๐Ÿ‘‹๐Ÿผ.

    Thank you for posting and welcoming you back onto the community forum ๐Ÿ˜Š.

    Sorry to see your web safe parental control is not working โ˜น.

    Please can you confirm if you are receiving any error messages? If so are you able to provide a screenshot of the error. 

    • tom1330's avatar
      tom1330
      Joining in

      No error messages. I have the same as the rest on this thread.  The settings say they are on but if I actually go to a website that should be blocked, nothing is blocked.  

      in terms of an error I could send you a screen shot of a gambling website, school cheating, or pornography website to prove the error is that what you meant. Maybe best to DM. 

      • Zoie_P's avatar
        Zoie_P
        Forum Team (Retired)

        Thank you for your reply tom1330
        We can certainly take a look into this for you, I will pop you over a PM and we can go from there, keep an eye out for the little envelope ๐Ÿ‘€๐Ÿ“ฉ
        Thanks,
        Zoie

  • Hello.  I have the same problem as well.  Please can someone help.  Thank you.

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team

      Hello there gkbarnes and Hazza338

      I am so sorry to hear that you are both facing this issue with your service and thank you for posting to the community forums. 

      Can I ask if either of you are seeing an error message at all when you are trying to access sites? Are you trying to add or disable web safe?

      • Hazza338's avatar
        Hazza338
        Tuning in

        No error message. Adult sites work fine when 'child safe' used to block them. I want them blocked.
        Web safe/ child safe is enabled.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    change DNS on the given device to 1.1.1.3 or 1.0.0.3