Forum Discussion

Hazza338's avatar
Hazza338
Tuning in
6 months ago

Child Safe/ Parental Controls not working

Hello,

Child Safe is no longer working

DNS is under Virgin Media

Parental Controls is turned on

Any help?

Trying to block adult websites - It used to work well

    • gkbarnes's avatar
      gkbarnes
      Joining in
      6 months ago

      Hello.  Sorry, silly question, but what does that mean, please?  Thank you.

  • Beth_G's avatar
    Beth_G
    Forum Team
    6 months ago

    Hi Hazza338

    Welcome to the Community Forums, thanks for your first post.

    I'm sorry to hear that Child Safe isn't working for you currently. Do you currently have a VPN active?

    If not, let us know and we can look into this further.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        6 months ago

        To get you over the hurdle whilst VM fix the issue, you can manually set the DNS on the device(s) to use Cloudflare Adult and Malware filters.  Set the DNS to 1.1.1.3 and 1.0.0.3 manually.  This will bypass the VM DNS servers until the issue is fixed. 

  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    It is high time Virgin Media explained to customers why their staff with privileged access are running scripts
    against the users' accounts or the DNS platform to repeatedly disable customers' Child Safe settings.

    Fraud takes many forms, this and the phantom telephone billing complaints need a deep dive.