We have a stead fast no YouTube rule in our house and prior to being with virgin we had no problem blocking it via our provider because kids will be kids! I’ve blocked it via the connect app but they can still access it via the tv (I’ve used individual device settings to block phones/tablets) how can I get it to work?

Come off it! They have bought a service from VM and should not have to invest in additional learning or technology. We all know that the VM offering doesn't work and/or is easily bypassed, but VM should still provide what they offer.

Go to Settings, Parental Controls, Lock Apps enter your pin number and block any apps you want to block.

JulieLR Yes it's via the Stream box (also the 360 box)Settings > Parental Controls > Lock AppsYou need to enter the set top box PIN number which is set to either 0000 or 1234 by default.If you've told the kids the box PIN number then you'll need to set up a different one and don't tell them the new one.

Then do that we don't want you here.

Not all kids are super academic, but they sure have A++ scores in discussing and understanding how to effortlessly bypass ISP Parental Controls and Wi-Fi Pausing.

Blocked website parental controls | Virgin Media Community

15 Replies

Client62
Alessandro Volta
1 day ago
We can test to see if VM Parental Controls are working.

Perform a DNS look up of a website that you have listed to be blocked.

e.g. nslookup www.youtube.com

Copy and paste the entire text response into this thread
so we can see the DNS that performs the lookup
and the IPs that are returned.
mike2000uk
Tuning in
2 days ago
Ive not long joined vm and have been trying to get this sorted for a couple of weeks.
After some investigation and reading this forum it appears that the parental controls on vm do not work at all. All websites are accessible even with controls switched on. With Sky you had to specifically allow harmful sites like pornography/violence etc and access was automatically blocked. With vm they are allowed by default and the blocking has no effect.
The blocked site list doesnt work and it appears it has never worked. Internet pausing of specific devices doesnt work and seemingly has never worked.
Customer services will take you through a pointless process of re setting the hub with full knowledge it wont work.
The only option is to switch providers. Im pretty sure we can cancel our contracts without penalty as vm are not providing the agreed to services.
legacy1
Alessandro Volta
3 days ago
Get your own router and take the time to Pi-hole yourself.
- jpeg1
  Alessandro Volta
  3 days ago
  Come off it! They have bought a service from VM and should not have to invest in additional learning or technology.
  We all know that the VM offering doesn't work and/or is easily bypassed, but VM should still provide what they offer.
  - legacy1
    Alessandro Volta
    3 days ago
    Well their a easy fix for VM...don't do router mode.
Client62
Alessandro Volta
4 days ago
Not all kids are super academic, but they sure have A++ scores in discussing and understanding how to effortlessly bypass ISP Parental Controls and Wi-Fi Pausing.
- mike2000uk
  Tuning in
  2 days ago
  Bypass what? There are no parental controls or internet pausing they dont do anything!
roy247
Hero
4 days ago
Go to Settings, Parental Controls, Lock Apps enter your pin number and block any apps you want to block.
- JulieLR
  Joining in
  3 days ago
  Is this via the streaming box as it’s not on any of my Virgin apps
  - Steven_L
    Forum Team
    2 days ago
    Hello JulieLR,
    
    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with the parental controls on our network.
    
    Have you been able to resolve the issues with the help provided by newapollo?
    
    Kind Regards,
    
    Steven_L