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MTS1's avatar
MTS1
Joining in
2 years ago

WiFi pods not working after upgrade

Hi, I have just upgraded my contract to volt 250. Previously on 125 with a single WiFi pod working ok ish. Second pod never worked from delivery. The upgrade has kicked in and I have circa 250 ish speed at the hub already - but my WiFi pod has dropped out completely - back to flashing white light. 

so whilst one room has great speed I now have less WiFi in the house - which is frustrating to say the least.

Will this fix itself - or do I need an engineer again?

Thanks in advance

Mark

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  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi MTS1 👋

    Thanks for posting, and welcome to the Forums.

    I'm sorry to hear you're having some problems with your service since making changes to your package. For clarity, if you have made a change to your equipment, or we've swapped this out, then your Pod may no longer be paired.

    I'm going to send you a private message, to take a closer look into this, so please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

    Thanks,