Wifi Pod ordering help

Hello

We have an internet blackspot in the back room of our house, the exact room we were hoping to use as an office! I've gone through the connect app and had a bit of trouble as it would struggle to complete the scan but I got it to go through once and it accepted the need for a Wifi Pod and I thought I placed an order for one but I've not seen anything yet and looking on my orders page doesn't show anything

I do have the email where it shows my updated contract and it shows under supplied kit Wifi Pod (black) but don't think its actually placed the order

IWas wondering if there's anyone there how could look into this for me please?