Forum Discussion

Cameron05's avatar
Cameron05
Joining in
18 days ago

Volt Speed boost

Hello all, I have just joined and my partner at the same address has 02. Both of us have called and we are being told we only get double data. Is it true that we don't get a speed boost for free. I currently have m500 package. Thank you.

  • Hello Cameron05,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Volt benefits you should get both the broadband speed boost and double data on the O2 side not just the data boost. Have you registered for your Volt benefits via your partner's My O2 account or done it over the phone by speaking to the at Virgin Media or O2? 

    Kind Regards,

    Steven_L

    • Cameron05's avatar
      Cameron05
      Joining in

      Hello Steven, thanks for the reply. I have tried both with no success. I have called 3 time all the same answer (just double data). My partner has tried too and no luck.

       

      • Tom_W1's avatar
        Tom_W1
        Forum Team

        Hi Cameron05 thanks for your reply.

        With a Volt boost, you'd get both the speed boost to the next available tariff and the double data.

        Have the team advised why this isn't possible at all for you?

        Many thanks