Forum Discussion

Devonrose25's avatar
Devonrose25
Joining in
8 months ago

Volt broadband speed not upgraded

We have the M500 package and O2 shows that the volt package is successful and our data has been doubled on our mobiles but our broadband package has not been upgraded. How do we resolve this?

3 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    8 months ago

    Hi Devonrose25 

    Once the O2 data has doubled it can take a further 2 weeks for a broadband speed boost to be actioned. Have you been waiting longer than 2 weeks since the mobile was boosted?

  • carguy143's avatar
    carguy143
    Dialled in
    8 months ago

    I have the opposite problem. My o2 data hasn't doubled but my Virgin speed has so I guess I'll be on at o2 in the morning. 

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    8 months ago

    Hi Devonrose25,

    Thank you for your post and welcome to the community. 

    I'm sorry to hear the speed upgrade hasn't gone through yet. 

    I am happy to take a look into this for you. 

    I will private message you now so we can look into this. 

    ^Martin