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AWD123's avatar
AWD123
Just joined
6 months ago

Volt Benefits

Hi

I'm a new customer to virgin, existing 02 customer.

The volt benefits have not been applied and it's been nearly 2 months. Every time I try to look into volt on the virgin app I get and error message and it doesn't move any further along.

Can someone explain how I get the volt benefits applied to our household please? 

 

 

2 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago

    Hi AWD123

    Have you tried via the My O2 app?. Or using the website? https://accounts.o2.co.uk/ 

    Once you're in the app, go to 'Offers', then 'Supercharge your world with Volt', then tap 'See what you can get. From here, simply fill in the details you're asked for and within 14 days you should have your benefits applied on both your O2 and Virgin Media accounts.

    If your broadband and mobile accounts are in different names, or the names don’t match (eg Chris and Christopher), you’ll need to activate your Volt benefits in My O2, and they’ll be applied within 14 days.

    You'll also need make sure the address on your O2 account matches the address on the Virgin Media broadband account, whether it’s in your name or someone else in your household. If they don’t quite match, you can edit your address in My O2.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    6 months ago

    Thanks for reaching out to us AWD123, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues you've been experiencing when trying to obtain the Volt Benefits on your Virgin Media subscription.

    Check out the envelope in the top right hand corner for a private message from me

    Thanks

    David_Bn