Forum Discussion

riker148's avatar
riker148
Joining in
22 days ago

Volt - no broadband speed increase?

Hi,

Have been a customer for a few months now, have had the o2 volt benefits activate but not the speed increase to 1gb on our Virgin internet?

This is the first time receiving volt benefits, will I have to contact support?

 

3 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    20 days ago

    Hi riker148 

    Thanks for posting and welcome to the community. Sorry to hear you're missing your Volt Benefits. 

    I'll send you a PM now to help further.

    • Jonny1690's avatar
      Jonny1690
      Joining in
      3 days ago

      Could you pm me too, I'm having the same problem. Thanks 

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        8 hours ago

        Hi Jonny1690 👋 Welcome to the community forum! Thanks for joining this thread and letting us know you are also chasing the speed increase as part of your VOLT benefits. 

        We'd need to take a closer look at the account to see what's happened and help get this sorted. I will send you a PM to confirm a few details. Please keep an eye on your Inbox 📩 in the top right corner of the page for a message offering support. We can return to this public thread with another update when possible. 
        Thanks for your patience in the meantime! 🌞