Forum Discussion

Tobydog's avatar
Tobydog
Joining in
7 months ago

Online broadband speed increase

Hi All I was recently sent an offer to upgrade my M350 (volt boosted to M500) to 1gb, + new hub 5 for £3.99 per month so I jumped at the chance, I placed the order online on the 1st November and received a new contract showing the speed increase and new charges, and so far I have heard nothing,  called support and they couldn't see any new order on my account, am I being to eger or should I raise this with customer service, and confirm if my order was processed

1 Reply

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Tobydog thanks for your post although we're sorry to hear of your concerns raised.

    Please allow me to send you a PM so I can investigate this further for you, please expect the PM to arrive shortly and respond directly when you can!
    Many thanks