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P7E--'s avatar
P7E--
Tuning in
11 months ago

Virgin Not Applying Volt Speed Boost

Hello,

I renewed my contact to Volt M500 Broadband having been informed on the phone "They submitted a form to get volt applied", thereby getting the upgrade to gigabyte broadband. Unfortunately I haven't received the upgrade on virgin media but have got it on my O2 contact; see screenshots below. This isn't a WiFi issue as I use Cat 8 Ethernet throughout my setup.

Is there a method of getting this applied without having to sit on the phone and argue it for a protracted period?

Thank you

Paid for

 

Not getting speed increase

 

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    • P7E--'s avatar
      P7E--
      Tuning in
      11 months ago

      Agreed and there is the issue. I'm expecting the volt increase to 1GB as suggested below,

      • Cardiffman282's avatar
        Cardiffman282
        Wise owl
        11 months ago

        You only get one free speed boost under Volt. Any speed upgrade after that you pay for.