I'm getting 10 calls a day! I called the sales team they don't know anything about it. I placed an order a couple of days ago online and have no email confirmation, nothing, no installation date. Virgin say there's no order been placed. I was put on hold for half an hour what's going on?
I know the order was placed because my internet provider has received a switch notice. It looks like I'll be without service soon.
Hi suzzzzz
You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
Forum TeamThanks for reaching out to us on our Community Forums Anonymous, and a very warm welcome to you!
Sorry to hear of the issues experienced tracing the sale you have attempted to place with our team.
Check out the envelope in the top right hand corner and I'll take some details from you, to see if any accounts can be traced.
Thanks,
David_Bn
