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Pete543's avatar
Pete543
Joining in
5 months ago

Upgrade speed

Upgraded from M250 to M350 on the supercharge package. Took out O2 SIM so I could have double data. Finally after many conversations with O2, I have now had my data added. However, my broadband speed is not, and had not got any faster. I had never been able to achieve the speed that I was expecting. Very frustrating as the help system that VM use is not fit for purpose.

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  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    We have always needed to restart / reboot the VM Hub to pick up a new speed profile.

    In the VM Hub status tab Configuration we can see the downstream / upstream speed profiles,
    our Hub shows this in bits per second.

    Look for a field similar to : "Max Traffic Rate" expect to see a figure above 350,000,000 (bits/second) for M350 downstream rate and above 35,000,000 for M350 upstream rate.