Unable to get volt benefits on my o2 sim even though my volt
Benefits are active with virgin media. Signed up
With Virgin and o2 start of July and been having a nightmare since. Not getting any benefits of volt on my o2 and keep getting same link which isn’t working to try and link them together! Need help please
I’m in the same situation and have been for nearly three months.
O2 insist that Virgin Media haven’t accepted a request that O2 have sent to Virgin Media to activate/confirm i’m eligible for double data. I’ve told them time and time again this is not a Virgin Media issue. They won’t have any of it.
Next step now is Ofcom/ombudsman
Forum TeamHi james-28
Thanks for posting and welcome back to the community.
Very sorry to hear you've not got your O2 double data.
This is a Virgin Media Community here so we're not able to assist.
Please contact the team directly here - https://community.o2.co.uk/ and one of the team will help :)
Forum TeamHi Amandarainey123,
Thank you for your post and welcome to the community.
We're sorry to hear about the issue you're having with your Volt benefits.
As it is O2 benefits you would need to post here for help with this: https://community.o2.co.uk/
^Martin
