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Dunderheid2's avatar
Dunderheid2
Tuning in
6 months ago

Renewed contract online and now being sent new kit

 

Hi!

 

Looking for some advice.

I recently renewed my contract online at the same price and with the exact same elements.  I am now waiting for it to be formalised.

Today I received notification that my new kit is apparently on its way!

Bit puzzled with this.  Why I would need a new kit when I am already set up? 

Has anybody else encountered this situation?

 

 

2 Replies

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  • Dunderheid2's avatar
    Dunderheid2
    Tuning in
    6 months ago

    Just been advised by VM that my broadband is being upgraded.  This, I assume, is the reason for the new kit being sent!

    It would be helpful if these details were sent to the customer BEFORE the customer is told to expect a new kit without any info as to why this is the case!

     

  • unisoft's avatar
    unisoft
    Knows their stuff
    5 months ago

    Are you 350mbs or above? You may be getting a hub5. Also if you had an old TiVo box, it's possible a new 360 box being sent if you have TV services.