Forum Discussion

JB26's avatar
JB26
Joining in
3 months ago

Renewal offer app not working?

Hi My contract with Virgin is up for renewal next month. Yesterday I accepted an offer in the app and received an order number and contract via email. After reading a few posts on here I am concerne...
maxal's avatar
maxal
On our wavelength
3 months ago

I'm in the same position as you. I agreed/approved a renewal offer on the 05th of November but have heard nothing as of today.

Friday 15th November is the day I will be giving Virgin Medea 30 days' notice  as I'm not convinced my renewal offer on Whatsapp was genuine.

 

Alan

  • JB26's avatar
    JB26
    Joining in
    3 months ago

    Thanks for the reply. Whatsapp have said they can’t match my offer, which concerns me. Are you the same, received an order number and contract?

    • David_Bn's avatar
      David_Bn
      Forum Team
      3 months ago

      Thanks for reaching out to us JB26, and a very warm welcome to our Community Forums!

      Sorry to hear of the difficulty faced when trying to obtain the order placed to renew the contract on your subscription.

      Check out the envelope in the top right hand corner for a private message from me, and I'll have this looked into for you

      Thanks,

      David_Bn