alimcintyre
2 years agoTuning in
Re: O2 SIM Bill issues caused by VM
I have exactly the same problem, it is sending me mad. I made my fourth call to VM and o2 this morning it lasted over an hour until I gave up in frustration. I phoned o2 after receiving a letter from them complaining I hadn't paid my bill of £55 and threatening me with debt collectors if I din't cough up. I hadn't received a bill! I was shoved from pillar to post from 02 back to vm etc etc ad infinitum. O2 said they couldn't take my money as I had no account with so I was transferred to VM. They transferred me back to O2 etc etc. Back and forwards I went until, after over an hour, the agent said he would transfer me again. I gave up almost in tears and I still haven't paid the bill. Why has VM given me all this aggro? I am at my wits end.