Forum Discussion

Sylvia23's avatar
Sylvia23
Joining in
9 days ago

Ordering Pods

Good afternoon 

I’ve been trying without success to speak to someone about ordering pods, I’m a volt customer so entitled to 3. I’ve got issues with signal drops at the rear of the house and the issue with my sync module on my blink cameras. I’ve done all the speed tests with varying results, I’ve altered information on the hub via my installation guy, I’ve followed very thread on here with the blink issue. Nothing is working and people suggest buying an extender but I shouldn’t have to. I’ve only been with Virgin a week and spent 3 days trying to sort this out, frustrated doesn’t cover it. The pods will help with the dead zones and the cameras. Kind regards sylvia

pods wifi
  • Gareth_L's avatar
    Gareth_L
    Forum Team
    7 days ago

    Hello Sylvia23.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue ordering Pods for the coverage in your property.  
    I'd like to take a look at this for you, I do need to advise, we can only send one at a time.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L
     

     

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    7 days ago

    Thanks for your time today Sylvia23 

    Glad we've been able to arrange for a Pod to be sent out.

    Can you please let us know how the coverage is once its been settled in.

    Gareth_L