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Steven281180's avatar
Steven281180
Joining in
7 months ago

Order WiFi pods

hello am only getting 5mps upstairs in my house using the connect app . Its tells my to order a WiFi pod but gives you no options to order one . I’m going round in circles

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Steven281180, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your connection and require a WiFi pod to help improve things. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,