Forum Discussion

Steven281180's avatar
Steven281180
Joining in
7 months ago

Order WiFi pods

hello am only getting 5mps upstairs in my house using the connect app . Its tells my to order a WiFi pod but gives you no options to order one . I’m going round in circles

1 Reply

  • Hi Steven281180, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    We're sorry to hear you're having an issue with your connection and require a WiFi pod to help improve things. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,