O2 SIM Bill issues caused by VM
So I took out virgin media few years ago as a oomph member which included a free SIM.
The coverage and service was always brilliant when under Vodafone. Since the O2 migration the service has been awful, packet loss and unstable connections all the time. I'm actually surprised people choose to use O2 with this abysmal service.
Anyway back on track to my issue. So Virgin Media email me to say my O2 Bill and VM Bill is now split and VM will credit my account with the difference. This happened on the last bill, now here is where the issues start.
I have an outstanding bill with O2 now for 24.98 I've tried phoning to make payments but they say security answers are wrong. Bare in mind the migration was handled by VM I never setup security. I've now had another message saying I'd the bill isn't paid on 4 days I'll receive a late payment charge.
I can't even make the payment due to security answers. I can't create an account because this is done automatically and finally why didn't Virgin media transfer the Direct Debit information
I still can't make the payment and have raised the issue with ombudsman because will VM pick up any late payment fees???? O2 keep saying it's Virgin Media issue also!