Had my package installed on the 8th may, have still not received the o2 sim that was supposed to be part of the deal, I’ve put a complaint into o2 and received nothing and a complaint has also gone to virgin, this was 2 weeks ago. I’ve still not heard nothing, I’ll be going to the ombudsman in another 6 weeks. Not a great start.
Forum TeamHi there John133
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that this has happened and thank you again for posting. Can I just clarify, have you spoken to O2 about the SIM? If so what have they stated in regards to the SIM?
O2 couldn’t find any details of order, so I have put now 2 complaints in to there complaint team, and have received nothing, so I complained to virgin and still not heard back, complaint to virgin went in on 24/05/24.
