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John133's avatar
John133
Joining in
11 months ago

Not recieved O2 SIM card with mega volt package

Had my package installed on the 8th may, have still not received the o2 sim that was supposed to be part of the deal, I’ve put a complaint into o2 and received nothing and a complaint has also gone to virgin, this was 2 weeks ago.  I’ve still not heard nothing, I’ll be going to the ombudsman in another 6 weeks. Not a great start.

5 Replies

  • Hi there John133 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that this has happened and thank you again for posting. Can I just clarify, have you spoken to O2 about the SIM? If so what have they stated in regards to the SIM?

    • John133's avatar
      John133
      Joining in

      O2 couldn’t find any details of order, so I have put now 2 complaints in to there complaint team, and have received nothing, so I complained to virgin and still not heard back, complaint to virgin went in on 24/05/24.

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team

        Hi John133 

        Thanks for coming back to us.

        Please call the team on 0800 081 0255 and the team can investigate it, place a new order for you as we're not able to do this here via the Forums.

        Best wishes.