Forum Discussion

andrew58's avatar
andrew58
Joining in
2 years ago

Not received volt upgrade from Virgin Media

Hello,

I have received my Volt Upgrade from O2 but not had anything from Virgin yet.

 

[MOD EDIT: Post split to create own thread]

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hi andrew58 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums, 👋🏼

    I'm sorry to hear about the issues in relation to the Volt benefits. 😞
    May I ask what it is you are missing from the Virgin Media side of things?

    Let us know and we'll be able to assist.

    Kind regards,
    Ilyas.

    • andrew58's avatar
      andrew58
      Joining in
      2 years ago

      Hi,

      I have not received the speed boost to my broadband.

      Thanks,

      • Kath_P's avatar
        Kath_P
        Forum Team
        2 years ago

        Hi andrew58, 

        Thanks for coming back to us on this one. We're sorry to hear this hasn't been applied. 

        This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

        I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks,