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Sonicmass's avatar
Sonicmass
Joining in
2 years ago

No volt benefits

I have waited three months now to get my volt benefits which O2 have assured me are activated.  They also told me I needed to get in touch with Virgin as it’s their responsibility to update my information.  Can someone from Virgin get back to me regarding this as I am still waiting for the volt benefits?

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Sonicmass 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the delay in responding, can we ask have you been able to get your query looked into? Please let us know. 

    Sabrina

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 years ago

        Sorry to hear this,

        What happens when you go to this link to activate them? 

        We have no manually way of doing this sorry. 

        It should let you activate them via that link.