My bill is wrong

welcome to the club. exactly the same happened to me... now currently on my i think 4th iteration of a contract to get what i have in black and white honoured. 

I don't suppose anyone decent from VM would actually come on here and explain just what the hell is going on.

Hi GTidbury,

Thanks for your post. I'm sorry to hear there's been an issue with your bills after upgrading your package.

Have you checked the bill date to see when it was produced? It might have been produced prior to your package change,

I'd also double check your My Virgin Media account to see if your new services/upgrades are reflecting there. If not, this will mean that the package change hasn't been applied, but we can certainly help with this if that's the case.

Let us know.

There is definatly something wrong I was charged double what I should be which I'd like back. Even my previous contract was half what I was charged and it had another month when I accepted the black friday offer and its still showing the wrong amount for the next months bill. All this even though under "view contract" it is showing the black friday contract with the correct price.

My package does show M500 which is correct but again nothing on the bill reflects the deal shown on my contract and I'v already been over charged.

I made the new deal on the 27th November. I have the order documents emailed to me the same day.

The confirmation emails came on the 8th of december.

Just to clarify even my previous deal wouldn't have ended untill the 26th of december if I hadn't of made a new one so I don't understand how I'v been billed as if I'm on no deal whatsoever with nearly a month of crossover to spare.

I'v got the contract number or anything else you might need ready to go.