I have now tried twice to upgrade my package from within my account.
I'm selecting an O2 SIM which then gives me double data and a broadband speed increase thanks to qualifying for Volt.
I receive an email confirmation and contract docs..but then nothing. I placed this order on 10th Jan and chased after two weeks. I placed it again on 26th Jan and VM help again have no reference of it. Is there a step I am missing to do with Volt registration by any chance?
Forum TeamHi Holtyboy
Thanks for posting and welcome to the community.
Sorry to hear of this order not going through.
Please contact O2 directly and they can assist further - https://www.o2.co.uk/contactus
Thanks John. O2 has no record of the order I placed on the VM online platform and has asked me to contact VM?
Forum TeamHi Holtyboy thanks for getting back to us.
Sorry to hear that your Volt application does not appear to have been processed. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right hand of your screen.
Regards
Lee_R
