Mis-selling. Volt Bundle SIM with £25 DD charge
Just moved home. I thought I would change my Sky TV & broadband account of 25 years in exchange for the VM 1 Gig Volt bundle that includes Sky. I have been an O2 phone customer for many years so didn't need the SIM. Which was fortunate as it didn't arrive. Then I noticed a £25 DD charge from my bank account. This was never mentioned when I agreed the deal on the phone. I was told the TV Broadband and SIM were all in the bundle package for one price I had no use for another SIM. I tried for hours on several days to untangle the mess with VM and O2. They even said I had to get the bundle SIM form a store and then cancel my existing O2 account. I have had security checks galore and VM hung up on me and others talk nonsense. I eventually went to SIM only on my iphone and sent an official complaint to VM. I don't need or want the bundle SIM if it is an extra charge, I just want want the DD stopped. This I believe is a case of misselling. If I don't get the DD stopped and a refund for the unathourised debit I will try the Ombudsman and OFCOM.