ebhatoo
4 months agoJoining in
Mega Volt Package - 02 Sim Not Sent
Hi All,
Hoping to see if someone can help me. Similarly to other customers, I am having real problems receiving my 02 unlimited sim from the volt package as I am an existing O2 customer (the issue seems to be having the same email address on both).
I have spent hours speaking to both O2 and Virgin, O2 say they can't do anything without an order number from Virgin beginning with 'NC' and Virgin say talk to O2 as they can't access O2 systems.
I am caught in a loop, am hoping to get the new sim so I can use it in place of my current O2 contract which is expiring.
Thanks so much in advance for any expert in this great community who thinks they can help me.
Ephraim