KathyinBrent
4 months agoTuning in
Huge cancellation charge for unwanted O-2 accliunt
We switched to Virgin a few months ago, Like others in this forum, we were offered a free 0-2 SIM card. We accepted it but never used it. When we decided to cancel the plan (because of the monthly bills), O-2 sent us a cancellation fee bill for £99. But we can't get into our O-2 account because someone (Virgin most likely) set it up wrong. We can't get into our account and therefore can't see the contract or challenge this huge charge. What can we do? The O-2 staff are completely unhelpful.