Hi, my package is with volt 1 gig but I'm only getting 300mb/s
My broadband speed has dropped to 300 - 500 Mb/s, was OK, can you please fix it? Thanks
Forum Discussion
10 Replies
Share a screen shot of the Speed to the VM Hub and at your device...
https://www.samknows.com/realspeed/( also very handy is the Samknows Realspeed app for Android & iPhone )
Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed
The speed at the Hub should reflect your subscription.Thanks for the replies
Hub is in modem mode, will it work in modem mode, also any idea if their white box can be used with the hub in modem mode? Desktop is connected by ethernet to my router, which is connected via ethernet to my hub. I'm sure I was getting over 900Mb/s before this recent check.
Thanks
Will not work in modem mode. Drop the hub back to router mode, run real speed, and then return to modem mode. Also post some stats.
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
- Click on the “> Check router status” button
- Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
- Click on the “Upstream” tab, copy the text and paste into your reply
- Click on the “Networking” tab, copy the text and paste into your reply.
- Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.
Hi Tudor
I connected my desktop directly to the hub, which I switched to router mode. Samknows couldn't find it. So did a standard speed test, got 950Mb/s, so looks OK. The info you requested is pasted below. Switching back to modem mode and trying again later! Thanks for your help, though I'd be interested in what you think re the info below.
Have to paste info one at a time, character count exceeded!
Refresh dataNetwork Log
Time Priority Description13-10-2024 12:13:54 notice GUI Login Status - Login Fail from LAN interface 13-10-2024 12:10:25 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-10-2024 12:06:15 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-10-2024 12:05:22 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-10-2024 11:36:46 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-10-2024 11:36:36 notice REGISTRATION COMPLETE - Waiting for Operational status 13-10-2024 11:36:33 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-10-2024 11:36:27 notice TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-10-2024 11:36:27 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-10-2024 11:36:20 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 13-10-2024 11:36:17 notice Honoring MDD; IP provisioning mode = IPv4 13-10-2024 11:35:53 critical Cable Modem Reboot because of - Erouter Mode Change 13-10-2024 11:35:53 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 12-10-2024 21:02:08 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 12-10-2024 21:02:08 critical Cable Modem Reboot because of - Reboot UI 01-10-2024 00:59:09 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-10-2024 00:59:07 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-10-2024 00:59:07 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 01-10-2024 00:58:00 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-09-2024 08:46:02 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-09-2024 08:46:02 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-09-2024 08:44:54 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 27-09-2024 09:35:31 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 27-09-2024 09:35:31 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 27-09-2024 09:34:22 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-09-2024 09:36:35 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-09-2024 09:36:35 critical 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-09-2024 09:36:35 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-09-2024 09:36:15 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-09-2024 09:36:15 critical 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-09-2024 09:35:08 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 22-09-2024 20:59:37 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 21-09-2024 20:52:14 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; Those downstream stats show some channels are too low and it is backed up by the error counts. You definitely need a technician’s visit to rectify. Phone it in as a fault.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1 331000000 -3.4 40 QAM 256 25 2 139000000 4.3 41 QAM 256 1 3 187000000 1.8 41 QAM 256 7 4 195000000 1.5 41 QAM 256 8 5 203000000 1 41 QAM 256 9 6 211000000 0.7 41 QAM 256 10 7 219000000 0.3 41 QAM 256 11 8 227000000 0.1 41 QAM 256 12 9 235000000 0.4 41 QAM 256 13 10 243000000 0.9 41 QAM 256 14 11 251000000 -1.4 41 QAM 256 15 12 259000000 -1.8 40 QAM 256 16 13 267000000 -1.9 40 QAM 256 17 14 275000000 -1.9 41 QAM 256 18 15 283000000 -1.6 40 QAM 256 19 16 291000000 -1.3 41 QAM 256 20 17 299000000 -1.4 41 QAM 256 21 18 307000000 -1.7 41 QAM 256 22 19 315000000 -2.2 40 QAM 256 23 20 323000000 -2.9 40 QAM 256 24 21 339000000 -4 40 QAM 256 26 22 347000000 -4.6 40 QAM 256 27 23 355000000 -5.1 39 QAM 256 28 24 363000000 -5.2 39 QAM 256 29 25 371000000 -5.4 39 QAM 256 30 26 379000000 -5.3 39 QAM 256 31 27 387000000 -5.5 39 QAM 256 32 28 395000000 -5.7 39 QAM 256 34 29 403000000 -6.2 39 QAM 256 35 30 411000000 -6.4 39 QAM 256 36 31 419000000 -7 39 QAM 256 37 3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1 Locked 40 1899 2935 2 Locked 41 1688 5982 3 Locked 41 308 1082 4 Locked 41 440 1749 5 Locked 41 3 0 6 Locked 41 123 557 7 Locked 41 3063 10284 8 Locked 41 337 936 9 Locked 41 2977 6436 10 Locked 41 3193 7067 11 Locked 41 209 371 12 Locked 40 210 472 13 Locked 40 3494 8857 14 Locked 41 3308 9090 15 Locked 40 51 192 16 Locked 41 49 221 17 Locked 41 327 1140 18 Locked 41 42 118 19 Locked 40 433 902 20 Locked 40 279 515 21 Locked 40 2101 3745 22 Locked 40 701 1870 23 Locked 39 2291 4693 24 Locked 39 302 624 25 Locked 39 234 398 26 Locked 39 72 164 27 Locked 39 517 1086 28 Locked 39 2981 4854 29 Locked 39 1939 2064 30 Locked 39 275 91 31 Locked 39 302 119 3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)33 94 4K 1840 QAM 4096 1108 3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)33 Locked 29 -19.7 27038688 51764162 3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID0 49600000 43.3 5120 QAM 64 1 1 43100000 43 5120 QAM 64 2 2 36600000 42.8 5120 QAM 64 3 3 30100000 42.3 5120 QAM 64 4 4 23600000 41.8 5120 QAM 64 5 3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation6 10.4 39.2 2K QAM 256 3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts6 OFDMA 208 74000000 0 0 Hey higgsboson Thanks for reaching out to us on the Virgin Media forums. 👋🏼
We're sorry to hear about the troubles you've been having in relation to the broadband connection recently.
We will look in to this for you an send you a private message.
Kind regards,
Ilyas.Hi there higgsboson Thanks for speaking with us today! 😇
I'm glad to hear that the matter has been resolved.
Do keep us updated on how the service is throughout the week and if there's any further issues you may have.
Feel free to reach out to us for any other queries you may have and we'll assist where we can.
Kind regards,
Ilyas.
