Hello, I was offered free o2 SIM card and free Disney plus by virgin as part of a new package deal.
I am now being charged by o2 and they would not provide free Disney. Shouldn’t these charges show up as discounted from my virgin bill if o2 want to charge me? I’ve spoken to them and they have no record of this being a free sim. But when I look at my virgin account it shows me sim included in the deal.
Geowade wrote:Hello, I was offered free o2 SIM card and free Disney plus by virgin as part of a new package deal.
I am now being charged by o2 and they would not provide free Disney. Shouldn’t these charges show up as discounted from my virgin bill if o2 want to charge me? I’ve spoken to them and they have no record of this being a free sim. But when I look at my virgin account it shows me sim included in the deal.
You should find the price of your VM bill + the O2 bill = what you agreed.
For example, my previous VM bill including Virgin Mobile SIM was £90pm.
When the SIM moved over to O2, it changed to £65pm VM and £25pm O2. Same price overall, just split across separate bills/Direct Debits.
The sooner they can integrate their billing systems the better though, lots of people getting confused by this
