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paulguk1's avatar
paulguk1
On our wavelength
10 months ago

Contract renewal offer includes Volt but my O2 contract has already expired.

In May 2022 I renewed my contract for a new 18 month contract and took advantage of a Volt O2 SIM and free broadband upgrade. This would have been due to expire in November 2023

In March 2023 I renewed my Virgin contract early because I had another good offer but when I renewed the renewal I chose was only for broadband and landline. My O2 part of the original contract ended in November 2023 as it should have done and I cancelled the 02 SIM. 
I was told I could keep my speed upgrade beyond November 2023 and up to my new renewal date which is in September.


In my Virgin account there is an offer for a new 18 month renewal that is landline and Volt broadband with a continued speed upgrade.

My question is, if I accept that am I going to be signing up to a new O2 contract or am I genuinely being offered a Volt package renewal without having to sign up to 02 as well.

 

 

7 Replies

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    9 months ago

    Hi paulguk1

    Thanks for your post!

    It's strange that you have received another offer for a Volt package advertising another speed upgrade, as usually you're only eligable for one speed upgrade the first time you sign up for Volt. If you then were to renew the same Volt deal or sign up for another Volt deal, you wouldn't receive another speed boost. However this might be because you changed to non-Volt package in 2023.

    Our Volt bundles specifically require an O2 SIM to be linked to your cable services, whether that be a new SIM we order for you at the time or if you want to link an existing O2 SIM to the account.

    Have you looked into the specific details of this offer via your online account? Is there no mention of an O2 SIM at all?

    • shawty1984's avatar
      shawty1984
      Well-informed
      9 months ago

      I'm kind of in the same position. On a 30 day rolling contract and in my offers is a new price for 18 months. I took over my dad's VM account as he passed away and we cancelled his O2 account because we didn't need it. In my offers it states - 

      "Choose this deal and keep your current Virgin Media plan without losing anything."

      Does this mean that you will not send out a new 02 sim and we are just keeping the VM side the same? 

      Further to the question above, if I recontract, does that mean I'll keep the higher speed as that's what I've still got since cancelling the 02 contract. 

    • paulguk1's avatar
      paulguk1
      On our wavelength
      9 months ago

      Beth,

      This is the message that I get in the offer.

      "Choose this deal and keep your current Virgin Media plan without losing anything."

      I no longer have an O2 SIM and I went out of contract last November. The only reason I am still showing as being on a Volt contract is because I was told I would be able to until my renewal.

      There is no where in the new offer that states I will be signing up to a new O2 SIM contract but I remember I was billed separately by them before and so am wary of what I’m signing up to as I don’t want an O2 contract. If I decide to renew in September I just want BB and landline. I’ve noticed I can have super fast BT fibre where I live now so I will have to get a better offer to stay with Virgin.

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team
        9 months ago

        Hi paulguk1

        Thanks very much for getting back to me - apologies for my delayed reply. 

        I do apologise about any confusion caused with this particular offer, however it looks like there might be an error with the advertisement as to be eligible for Volt benefits, you would need to have an active O2 SIM linked. This is something I have fed back.

        We do offer non-Volt packages which don't require a SIM to be taken out with the services. Can you see any other packages that you're interested in? 

        We cannot help with package changes/upgrades from here we're afraid, but if you give us a call on 0345 454 1111 / 150 we'd be more than happy to perform a package review for you and go through all of your options. 

  • paulguk1's avatar
    paulguk1
    On our wavelength
    9 months ago

    I also get that message in the offer.

    "Choose this deal and keep your current Virgin Media plan without losing anything."

    I no longer have an O2 SIM and I went out of contract last November. The only reason I am still showing as being on a Volt contract is because I was told I would be able to until my renewal.

    There is no where in the new offer that states I will be signing up to a new O2 SIM contract but I remember I was billed separately by them before and so am wary of what I’m signing up to as I don’t want an O2 contract. If I decide to renew in September I just want BB and landline. I’ve noticed I can have super fast BT fibre where I live now so I will have to get a better offer to stay with Virgin.

  • fizz's avatar
    fizz
    Fibre optic
    9 months ago

    I've been with virgin for many years. Never had an offer and have not long gone out of contract and not offered anything like a good package when I phone up retentions s so uou are lucky my friend.