Forum Discussion

porkpiepete's avatar
porkpiepete
Joining in
2 years ago

Contract incorrect

I am due to start my contract with virgin media on the 8th May. I am supposed to have a Virgin media deal including Volt 2, (M250 Fibre Broadband instead of M125) + phone with weekend chatter and O2 sim at £31.99 per month (£25.99 to virgin media and £6 to O2), with no set up fee and an 18 month contract. During my initial conversation there was also talk of the streaming box, but when I was told it would cost me £35 to set it up but it would be free after that, I decided against it. The customer service agent then provided me with a promo code to enter and it would waver the initial £35 set up fee.

I received my contract and there is no landline included! and for some reason my first estimated bill is going to be £51.98??

I have a screen shot of my chosen package and copies of chat where my package above is confirmed by 2 different customer chat agents, but still my contract has not been changed.

I have also spoken twice on the phone, but it seems to be an Indian call centre and both partied have trouble clearing up this problem.

Not looking good when I haven't even started a contract and they cant get it right!!!

If this is not sorted out how long is the cooling off period to cancel the contract all together?

3 Replies

  • porkpiepete's avatar
    porkpiepete
    Joining in
    2 years ago

    I have to say i am now at the end of my tether with Virgin media and i have not even started with them yet. Call centre is totally useless and cant get anywhere. Chat says they will sort it and never do.

    Due to start contract on 8th May and seriously thinking about stopping installation happening and not going ahead.

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 years ago

      Hello porkpiepete.

      Thanks for your post and welcome back to our community.

      We're sorry to hear about the issues you have had with the £35 set up fee and first bill.

      Also please accept my apologies for not being able to get this resolved when you called our team.

      From here we tend to not deal with billing or package queries, however due to the fact you've tried to get this resolved with little or no joy at all.

      Can you please let us know if you still need assistance as we do genuinely want to help.

      Gareth_L

       

  • porkpiepete's avatar
    porkpiepete
    Joining in
    2 years ago

    Hi Gareth

    All sorted now, i have left virgin media before i even started, Utter shambles of customer service, lying agents and very unhelpful. i think i should have heeded all the negative feedback and comments and never started in the first place.