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Lisa1984's avatar
Lisa1984
Joining in
6 months ago

Charging for free sim

When renewing my contract I was re sold the same package as I previously had high speed broadband tv landline and unlimited sim or so I thought when going through my banking I have unknowingly paid £793.24 I have spent hours on the phone being passed between virgin and o2 and nobody is taking any accountability I have also done an online complaint and have still not got a reply or resolution absolutely shocking when asking for a manager to call me back apparently this is also not possible I’ve been a loyal virgin media customer for years but have found my recent experience less that acceptable!

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    6 months ago

    Hi Lisa1984,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that you're disputing charges incurred via your SIM card. If your query is regarding anything related to your O2 mobile service, including billing, then it would be best to speak with them directly. You can get a hold of them by calling 0344 809 0202 (or 202 from an O2 handset).

    Let us know if there's anything more that we can help you with.

    Thanks,