Can't order a Pod

Hi,

I have recently joined Virgin and have Volt benefits so eligible for Wifi Guarantee. 

I have used the Connect App to scan all rooms and one key room shows 'Poor' wifi coverage (this is where I need to WFH so essential to have strong wifi!).  However, the once the scan is complete I am unable to order a Pod, as no option given to do so.

Have tried phoning for help but get fobbed off and there is no way to order online.  Just going around in circles!

How do I order a Pod?  Any help would be appreciated.

thanks.