Forum Discussion

nejoo's avatar
nejoo
Joining in
11 months ago

Can you cancel the O2 SIM after an upgrade?

Last week I renewed my deal with VM for another 18 months. Previously I was getting phone, 500MB broadband and Max TV with SkySports and TNT for £99 a month. In the renewal, they have reduced my package to £74/month but made me take out an O2 SIM for £25/month so same cost overall.

My question is, can I just cancel the O2 SIM within the 14 day cooling off period, and effective cut my package to £74 a month? I have no use for the SIM. Or would that cause Virgin to pull the whole deal?

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    11 months ago

    Hey nejoo, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

    You can of course cancel the sim however this may affect your package as you may loose discounts but the contract wouldn't get pulled.

    You have 14 days to have a think over of both packages anyway.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 months ago

    Your package price is still £99, made of of two parts, 1 part to VM and 1 part to O2. If you cancel the O2 part then the VM part will go back up to £99, so you lose the benefit of the SIM.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 months ago

    Hi nejoo 

    Have a chat with O2 and ask if they will downgrade the sim to a lower tier which will bring down the price of the sim but still allow you to retain the rest of the VM package as it is.