Cathy10
29 days agoJust joined
Broadband upgrade
Dear Virgin Media Team,
My M550 broadband service began last May 2024. My O2 data successfully doubled. Additionally, in my O2 account under "Virgin Media and O2 benefits," I see the message:
"You’re all signed up. Congratulations - you’re all set for supercharged benefits, just for being with Virgin Media and O2."
However, after my last call in December, I still have not received the Volt benefit of doubled broadband speed. Despite several messages to customer support, this issue remains unresolved, which has been both frustrating and disappointing.
I kindly request your assistance in resolving this matter as soon as possible.