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Cathy10's avatar
Cathy10
Just joined
2 months ago

Broadband upgrade

Dear Virgin Media Team,

My M550 broadband service began last May 2024. My O2 data successfully doubled. Additionally, in my O2 account under "Virgin Media and O2 benefits," I see the message:
"You’re all signed up. Congratulations - you’re all set for supercharged benefits, just for being with Virgin Media and O2."

However, after my last call in December, I still have not received the Volt benefit of doubled broadband speed. Despite several messages to customer support, this issue remains unresolved, which has been both frustrating and disappointing.

I kindly request your assistance in resolving this matter as soon as possible.

1 Reply

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Cathy10 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with your Volt benefits. We can see on the systems on our side that you've been in touch with the team since posting, and this all seems to look resolved for you. 

    Please let us know if you've any further questions or concerns. We can provide general help and support via social media if needed.