Forum Discussion

Loosecanons's avatar
Loosecanons
Superfast
7 months ago

V6 restarting randomly

Hi,

My V6 box has started randomly restarting again.  I also recently noticed it is getting slower responding to my saved programs. 

I reported this last year but cancelled the engineer as the very terse messages from Virgin described callout charges if nothing was found wrong with it.

However it looks like it's started again

Thanks 

  • Hi Loosecanons,

    Thanks for posting and sorry to hear you've had some issues with the box.

    How is it since you posted on Saturday?

    If you're still having this problem can you please ensure the box is switched on so we can go through some checks from our side.

    Alex_Rm

    • Loosecanons's avatar
      Loosecanons
      Superfast

      Hi,

      Sorry for the late reply.

      It hasn't restarted since but if does seem slow.

      It is switched on so it can be checked,

      Thanks

       

      • Carley_S's avatar
        Carley_S
        Forum Team

        Thanks for getting back to us Loosecanons 

        When you mention the set top box is slow, is that just on the start up or are you finding that it's slow when changing channels, entering commands on the remote or other things?