Forum Discussion

cyberleech's avatar
cyberleech
On our wavelength
5 months ago

V6 Netflix streaming is poor

I have three V6 boxes. They run the Virgin Netflix app to stream movies over WiFi, however one of the boxes has a problem doing this. The movies are buffering and stuttering, as if the WiFi isn't powerful enough. Ive run the WiFi test from the Virgin Connect app, which says the location is fine, WiFi reception is fine for other purposes.

Any Ideas to fix this would be greatly appreciated. I have a Hub 3.0 and a mesh extender.

Thanks

3 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    5 months ago

    Hi cyberleech 

    Have you tried swapping the 'slow netflix' box over with one of the others to see if the actual box or location?

  • japitts's avatar
    japitts
    Very Insightful Person
    5 months ago

    Do you have any issues with other OnDemand services on the same box? What is the WiFi-signal strength reported as, under the Network Connections screen? (Home > Help & Settings > Settings > Network)

    Swapping the boxes around is a good test, as would be connecting via Ethernet cable whenever possible.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    5 months ago

    Hey cyberleech,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your TV box. Have you been able to get this resolved either by speaking to the team or with the help from the other forum members since you last posted?

    Kind Regards,

    Steven_L