Forum Discussion

Steve721's avatar
Steve721
On our wavelength
1 day ago

V6 Box

My Tv screen froze this morning so i rebooted the box and then it was OK but it has just gone off again and now it is stuck on the welcome screen with all the lights flashing 

4 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    As a last throw of the dice, try turning off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. The box should reboot, the power button will turn blue and boot cycle complete.

    If this fails, you should follow the standard faults reporting line - call in, and arrange a tech visit who should replace your V6.

    • Steve721's avatar
      Steve721
      On our wavelength

      Thanks i tried that but it is still the same but just seen this on my vm page, BB Intermittent signal in your area/ TV We can’t connect to the TV kit in your home although this TV one has said that for ages and it still worked ok

      • japitts's avatar
        japitts
        Very Insightful Person

        That online fault won't have anything to do with your issues, which are specific to your individual box