Forum Discussion

sue590's avatar
sue590
Joining in
3 days ago

V6 box stopped working

My V6 box stopped working last week.

Couldn't get apps then went into a complete loop of welcome then no signal.  Was unable to turn off by the remote or manually.

I got in touch via the messaging service, where a check was carried out & confirmed that I would need a new box. I then lost all signal to my laptop so didn't finish the conversation.

I have checked my emails & nothing as been confirmed by Virgin of when my new box will be arriving.

I'm not sure how long I would need to wait, been 4 days, before I need to chase.

2 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    3 days ago

    Replacement V6 are normally performed by tech visit, enabling (amongst other reasons) easy install of the new kit & return of the faulty kit into the repair loop.

    Until/unless you have confirmation of the replacement arrangements, I wouldn't presume anything and would call in.

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    5 hours ago

    Hi sue590,

    Thanks for your post and welcome to our community. 

    We're sorry you haven't received the replacement TV set top box.

    Have you spoken to the team since posting?

    Please pop back to us when you can.