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Duffnut's avatar
Duffnut
On our wavelength
2 years ago

V6 Box has stopped working

Snap, mine has died this evening. Now I'll suspect I'll have to go through the issue of them messing around with the wrong box.... Somehow always try to fix the one that is working fine🤦

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Duffnut 

    Thanks for posting and welcome back to the community. 

    Sorry to hear of the TV box issue. I can see from checking the system you've since booked a tech visit. 

    There will be no charge for this visit unless:
    •              The technician diagnoses the faults as not being caused by our network/equipment 
    •              The technician discovers that the fault or problem relates to your equipment
    •              The technician discovers that the fault or problem relates to any system that we are not responsible for
    The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
    If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment

    Please do let us know how the visit goes.