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keronbwan's avatar
keronbwan
Joining in
2 years ago

V6 box - issue with static and black screen

I can't find anything about my issue online and wondering if anyone else has had similar problem.
I have a v6 box and every couple of days, when I turn it on I get some static or noise across the image and after a few seconds the picture turns black. The TV images return intermittently.
I've changed the HDMI cables and that solves it for a day or two. A reset of the box solves it for a day or two too. I've checked the HDMI port on my TV with other devices and no problems there.
It never happens in the middle of watching something, only after the box has been on standby overnight or for a few hours. It doesn't happen everytime - but only every couple of days.
Apart from this, I have no issues with internet or anything like that.

Any ideas before I go through the tech support rigmarole?

2 Replies

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  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    Sounds like you're doing the process of elimination, and the issue appears to be in the HDMI chain somewhere.

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello keronbwan.

    Thanks for your first post and welcome to our community.

    Sorry to hear you are having issues with your box.

    At least you have ruled out any faults lie with your equipment.

    To save you having to go through our Faults Team, I can take a look at this as we will more than likely need to swap the box.

    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the purple envelope top right of your screen that would be great. 
    Regards     
    Gareth_L