Forum Discussion

awr1946's avatar
awr1946
Dialled in
6 months ago

TV picture breaking up

Getting picture break up most on ITV, more so on recordings.

I’ve rebooted the box and check that all connections are ok.

Can you suggest what else I could do?

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Which TV box do you have and how is it connected to the Hub?

    • awr1946's avatar
      awr1946
      Dialled in

      not sure if it’s V6 or 360. Ethernet cables I think 

      • Robert_P's avatar
        Robert_P
        Forum Team

        Hello awr1946

         

        Sorry to hear of the image quality issues experienced, we understand the frustration and appreciate you letting us know via the forums.

         

        You mentioned this is mainly on ITV, are other channels okay? Is it mainly recordings or Live TV as if it is mainly recordings it could be a hard drive issue.

         

        Let us know and we can assist further.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Check exactly what is connected. It's difficult to help without the right information. 

      • japitts's avatar
        japitts
        Very Insightful Person

        awr1946 wrote:

        Keep trying to post but it’s not showing 


        Your posts are appearing in this thread.

        Ref the picture breakup - is this happening on live TV or only recordings? If it's only on live TV, check Channel4-HD also. Live TV doesn't use the internet, so checking your Ethernet and/or router isn't going to help here.

        Pixellation & picture breakup on live TV is usually a signal fault, but can be HDD-related if it's on recordings or delayed viewing.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    During those brief periods, is someone else using the broadband?

    Could another device be downloading or updating? 

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello awr1946.

      Thanks for your post.
      Sorry to hear you are having an issue with  the picture breaking up.
      Can I just ask if this is happening and have you checked the local area for any known issues.

      Any local faults can be found here http://virg.in/service or by dialling 0800561006. Please let us know if you still need assistance.

      Gareth_L