awr1946
6 months agoDialled in
TV picture breaking up
Getting picture break up most on ITV, more so on recordings.
I’ve rebooted the box and check that all connections are ok.
Can you suggest what else I could do?
Getting picture break up most on ITV, more so on recordings.
I’ve rebooted the box and check that all connections are ok.
Can you suggest what else I could do?
Which TV box do you have and how is it connected to the Hub?
not sure if it’s V6 or 360. Ethernet cables I think
Hello awr1946
Sorry to hear of the image quality issues experienced, we understand the frustration and appreciate you letting us know via the forums.
You mentioned this is mainly on ITV, are other channels okay? Is it mainly recordings or Live TV as if it is mainly recordings it could be a hard drive issue.
Let us know and we can assist further.
Check exactly what is connected. It's difficult to help without the right information.
Keep trying to post but it’s not showing
awr1946 wrote:Keep trying to post but it’s not showing
Your posts are appearing in this thread.
Ref the picture breakup - is this happening on live TV or only recordings? If it's only on live TV, check Channel4-HD also. Live TV doesn't use the internet, so checking your Ethernet and/or router isn't going to help here.
Pixellation & picture breakup on live TV is usually a signal fault, but can be HDD-related if it's on recordings or delayed viewing.
During those brief periods, is someone else using the broadband?
Could another device be downloading or updating?
Hello awr1946.
Thanks for your post.
Sorry to hear you are having an issue with the picture breaking up.
Can I just ask if this is happening and have you checked the local area for any known issues.
Any local faults can be found here http://virg.in/service or by dialling 0800561006. Please let us know if you still need assistance.
Gareth_L