Forum Discussion

fizz's avatar
fizz
Fibre optic
2 years ago

TNT ultimate sound... again...

TNT ultimate sound cutting in an out on the rugby again... was the same last week too. Adverts seem OK though. Tnt 1 is ok with the same transmission.

61 Replies

  • bubble's avatar
    bubble
    On our wavelength

    HI,

    I am also having the same issue with TNT sport ultimate UHD only!

    Its very annoying when trying to watch  sport as the commentary constantly cuts in and out.

    I note that the original post by Fizz was over 3 months ago now and still nothing has been resolved! 

    When can we expect to see a resolution to this problem?? 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team

      Hi bubble,

      Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with the TNT sound, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L

      • bubble's avatar
        bubble
        On our wavelength

        Hi Steven,

        Is there any update on this issue??

        Kind regards

  • fizz's avatar
    fizz
    Fibre optic

    Been OK for a week or two but for the last few days it had been unwatchable again...

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team

      Sorry to hear of the recent faults re-emergence on TNT Ultimate once again fizz.

      We will be sure to work with the broadcaster to keep future faults to a minimum

      Thanks,

      David_Bn

  • fizz's avatar
    fizz
    Fibre optic

    Terrible again tonight on both boxes. However interestingly if I.switch channel and come back it fixes itself for a while. Now to me this indicates a problem with the boxes rather than the provider???

  • jg666's avatar
    jg666
    On our wavelength

    I’ve given up watching on TNT Ultimate and just watch the HD channel now because I’ve had this sound issue on and off (mostly on) for many many months now. I’ve had enough of the issues.

     

    • fizz's avatar
      fizz
      Fibre optic

      Watching HD would be my choice but you cannot exclude uhd from series links unfortunately don't picks those over hd versions

  • fizz's avatar
    fizz
    Fibre optic

    New season  and no fix... tnt rugby games all damn weekend have cutting in and out sound to the point i muted it on Sunday and just watched the picture... sometimes changing channel fixes it but then goes wonky again  during or after adverts. Going on for a couple or three years now... two seperate v6s one through amp.one through tv speakers. Fiddling with sound setting does not cure it either

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Hey fizz, thank you for reaching out and I am sorry to hear this, 

      Is it just rugby this is happening  with other sports?

      Have you got a sound bar connected? Cheers 

  • fizz's avatar
    fizz
    Fibre optic

    The adverts do it to and also when no sport is on either just their general adds. Im afraid i dont watch football.. I wish the team would read posts..i have one v6 through an amp and one with just tv sound and both do it. If you read last season it was posted it had been passed on to technical team but there was never any reply so it has not been fixed...

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team

      Sorry to hear that this matter is ongoing fizz.

      We will continue to work with our broadcasters on this matter to offer the best possible viewing experiences moving forward for our customers.

      We apologise for the frustration that this may be causing you

      Thanks,

      David_Bn

  • fizz's avatar
    fizz
    Fibre optic

    Would be better if I could stop it recording from the uhd channel... you cannot exclude from series links 😞

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team

      Hello fizz, We will make sure this gets fed back to the product team.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team

      Hi fizz 

      Sorry to hear this is still ongoing for you. Can you advise what programme was affected and if you had any similar issues since your last posted in October? 

      • fizz's avatar
        fizz
        Fibre optic

        Was on the rugby coverage.... and no the issue has not gone away in two odd years now... it is intermittent and happens on both boxes on live and recorded matches... just poking the stick so it is not forgotten about...