Hello, I was charged premium Netflix to my bill, so checked the app on my tivo box & an unrecognised account is set to use the app. I have tried logging out of the app multiple times but it logs back in everytime. I have called virgin who says I need to speak to Netflix....called netflix who say I need to speak to Virgin. Has anyone else had this issue or fixed? The account is registered as email [MOD EDIT: Person info removed] I have googled this email address & it comes up with an Algerian netflix selling site. Neither Virgin or Netflix seem to want to help with removing this account from my box so I am stuck with someone else watching netflix through my tivo box using my internet... Many Thanks in advance

Hi Rosemarie1231, Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐ We're sorry to hear you are having an issue with getting this resolved. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox. Thanks,

Hi jj_pandya, Thank you for your post and welcome to the community. I'm very sorry to hear about the issue with your Netflix app. We can certainly look into this and see what we can do to help. I will private message you now. ^Martin

It isn't just VM users getting hacked with their Netflix accounts, Sky users are reporting the same thing. In fact even direct Netflix users have the problem.It is a Netflix problem - but something they don't seem keen on resolving.

Hello CazzaH, Welcome to the Community and thanks for posting. We are very sorry to hear you are experiencing an issue with the billing for Netflix on the account. In order to look in to this further, I am going to pop you over a private message to take a few details. This will be available via the red bar at the top of the page. Speak soon,

Has anyone managed to get this resolved? This has been happening on my account for over 6 months. I was even told upgrading my package will stop this and it hasn’t. Netflix won’t help as I don’t have an account and virgin are not helping either. I am going to seek legal advice as I am being fraudulently charged but before I do I was wondering if there was a way to get this resolved successfully once and for all? Thanks

Someone else logged into my netflix app | Virgin Media Community

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Kath_P
Forum Team
3 years ago
Hi Rosemarie1231,

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you are having an issue with getting this resolved.

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks,
- jj_pandya
  Joining in
  3 years ago
  I am experiencing the same issue with my newly replaced TiVo box. No one seems to able to help me from VM and I have a charged £16.99 extra per month since January. Can you please help?
  - CazzaH
    Joining in
    2 years ago
    Hi I'm having the same problem. £10.99 charged to m bill and my Netflix app signed into someone else's email. I already have a Netflix subscription which I pay for direct. Phoned Virgin and they said they said they would cancel it and refund the £10.99 but they didn't cancel it and I had to go into my account and cancel it myself. After having recording issues with my tivo box I've had this replaced so I've been able to sign out of the other account and sign in with mine but ive not heard anything from Virgin about the refund

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Someone else logged into my netflix app

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