Forum Discussion

Rosemarie1231's avatar
Rosemarie1231
Joining in
3 years ago

Someone else logged into my netflix app

Hello, I was charged premium Netflix to my bill, so checked the app on my tivo box & an unrecognised account is set to use the app. I have tried logging out of the app multiple times but it logs ...
netflix
Deanno690's avatar
Deanno690
Joining in
2 years ago

Has anyone managed to get this resolved? This has been happening on my account for over 6 months. I was even told upgrading my package will stop this and it hasn’t. Netflix won’t help as I don’t have an account and virgin are not helping either. I am going to seek legal advice as I am being fraudulently charged but before I do I was wondering if there was a way to get this resolved successfully once and for all? 
Thanks 

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Deanno690,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear you have been having this issue with your Netflix, I can see you have spoken to our team since making this post, were they able to go about helping you further with this?

    Joe

  • benidoine's avatar
    benidoine
    On our wavelength
    10 months ago

    I have the same problem.  A hacker has added Netflix to my VM account with a different email address.  If you can find out the email address from your Tivo Netflix can cancel the account if you call their customer service.  They will also be able to tell you that the account was added through Virgin's website.

    I have reported this to VM and they are pretending they've never heard of this before.  I've explained at great length exactly what and how it's happened.  So far they've done nothing - but clearly this has been happening to many customers over many months.

    If they take money from you after you have reported fraud, they are them complicit in that fraud.  Report it to the police and Ofcom.