Serious problem with DVR
Hello all
We've had this error message for two days now. I tried holding the power button and the + at same time whilst my wife switched the box back on via the switch at the back. No joy. This seems quite terminal! I don't mind have having no TV (so long as we have internet) but the Wife is not amused!
Please can anyone from VM help?
Hi KeithW61
The, "the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”. message is commonly known as the green screen of death. It means that your hard drive has failed. It's not very often that the box is able to recover from this, and if by some miracle it does, then it's only a matter of time before it fails completely.
You should call 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
