Forum Discussion

Twig1's avatar
Twig1
Joining in
2 years ago
Solved

second tv box

I have a second TV box but unfortunately had no opportunity to wire coaxal at the time the installation was made in August last year. I have now got the (very long distance) cable ready to connect but where and how do I do that? I think the installer has left us a spur. Is it best for your engineer to come back and what would the cost be? I am able to use the box to access recordings from the main box so the WIFI is fine! ps are you going to make wifi access alone for the second box ever available?

  • Lee_R's avatar
    Lee_R
    2 years ago

    Hi Twig1 thanks for posting and welcome to our community.

    I would love to help you get your additional set top box installed.  To answer your question around capability to have TV service without cabling, at this time we're not aware of the possibility.  If things change, it would be announced here.  I am going to send you a private message. Please keep an eye on you inbox in the top right of your screen.

    Regards

    Lee_R

7 Replies

  • Twig1's avatar
    Twig1
    Joining in
    4 days ago

    Hi Gareth_L,

    OK shall I leave this with you to sort a new box? Seems amazing how quickly this happend.

    btw I recorded on the second box today and then tried to access the recording from my other main box but it wouldnt connect. Same message try later so somethings adrift!

    Regards,

    Peter

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      4 days ago

      Hi Peter.

      Thanks for replying.

      Let me get another box sorted for you.

      I do need to pass security first through a private message.

      If you can check your logo at the top right of your screen, that would be great. 
      Gareth_L
       

  • Twig1's avatar
    Twig1
    Joining in
    5 days ago

    Hi Lee,

    Re my second box (see above) it has been working fine for a couple of years but are having lip sync problems now. I have tried reformating the box after finding the lip sync in settings didnt help. I am also unable to connect to my main box for recordings anymore, It drops out and says try later.

    Any thoughts? Could it be the hot weather? Last years heat made no difference though.

    Regards,

    Peter

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 days ago

      Hello Twig1 

      Thank you for your time and patience over the last week.

      I've arranged for the faulty V6 box to be swapped, Details have been sent by private message.

      If you need to change or cancel your appointment, you can do this online or via the MyVM app by 4 pm the day before the appointment.
      Can you please keep me posted on how the visit goes?

      Gareth_L

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      5 days ago

      Hello Twig1.

      Thanks for replying.

      If it were the hot weather, then at a guess your other service would also be affected and not just the lip sync.

      Sounds like we need to have a more in depth look at this for you with the option of a box swap.

      It might also be worth trying the additional box in the TV that your main box is connected to first though.

      Gareth_L

       

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Twig1 thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Twig1 thanks for posting and welcome to our community.

    I would love to help you get your additional set top box installed.  To answer your question around capability to have TV service without cabling, at this time we're not aware of the possibility.  If things change, it would be announced here.  I am going to send you a private message. Please keep an eye on you inbox in the top right of your screen.

    Regards

    Lee_R