Forum Discussion

ksouth62's avatar
ksouth62
Joining in
2 years ago
Solved

Remote control

How do you request a new remote control, scroll buttons not working properly.
  • roy247's avatar
    roy247
    2 years ago

    The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

    You can use the TV control app while you are waiting, or if your TV has a smart remote you might be able to pair that to the V6 box.

Stephen007007's avatar
Stephen007007
Joining in
2 years ago

Hi I’ve got same problem with my remote control it’s not working properly 

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    2 years ago

    Hey Stephen007007 Thanks for reaching out to us! 👋🏼

    So sorry to hear about the issues with the TV remote. 😞
    I will assist you further and get this sorted.

    I will send a private message.

    Kind regards,
    Ilyas.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    2 years ago

    Thanks for speaking with us today Stephen007007 on the Virgin Media forums. 😇

    I'm glad we have been able to assist and send out a replacement remote.
    As advised - it may take up to 5 working days to arrive.

    Let us know how it goes when it arrives and if you need anything else, and we'll assist.

    Kind regards,
    Ilyas.